Legal
Returns & Servicing
Our approach to bespoke pieces, repairs and lifetime care.
Last updated: 26 June 2026
Bespoke pieces
As each piece is made to order, bespoke pieces are non-returnable. We work closely with you throughout the process to ensure the result is exactly as envisioned.
Servicing
We offer lifetime servicing and repairs on all pieces, including cleaning, inspection and re-finishing. Contact our concierge to arrange.
Concerns
If you have any concern about your piece, please reach out — we will always do our utmost to make it right.