Client Care
Frequently asked questions
Everything you need to know about ordering, materials and caring for your jewellery.
Ordering
How do I place an order?
Every piece is made to order. Start a WhatsApp conversation or send an enquiry through the website, and our concierge will guide you from there.
Can I create a bespoke piece?
Yes. Any kind of jewellery can be made to order - share your inspiration on WhatsApp and our atelier will craft a one-of-a-kind design.
Do you ship worldwide?
We serve clients across the globe with fully insured, door-to-door delivery through specialist secure carriers. Shipping details are confirmed during your consultation.
Can I return a made-to-order piece?
Because each piece is made individually for you, bespoke pieces are non-returnable. We share designs, stone details and photos for your approval at every stage, and every piece is covered by lifetime servicing - if anything concerns you, we will make it right.
Pricing
Why are prices not listed?
As a made-to-order house, each piece is quoted individually based on metal, stones and specification. Message us for a personalised quote - quotes exclude taxes, import duties and destination charges.
How do payments work?
Payment is made in advance by bank transfer, as agreed at order confirmation. Production begins once payment is received, and your piece is dispatched after funds have cleared. For international wires we ask for the transfer confirmation so we can trace the funds.
Materials
What metals and stones do you use?
We work in silver, yellow gold, white gold, rose gold and platinum - with gold available in 10K, 14K, 18K and 22K. Pieces can be set with natural diamonds, lab-grown diamonds, moissanite or coloured gemstones, in any combination you choose.
Are your diamonds certified?
We offer both certified and uncertified diamonds. Certified stones - natural or lab-grown - are independently graded by GIA or IGI and come with their grading report. Tell us your preference when you enquire and we will quote both options.
Care
How should I care for my jewellery?
Store pieces separately, avoid contact with cosmetics, and have them professionally cleaned periodically. See our Care Guide for more.
Do you offer repairs?
We offer lifetime servicing and repairs on all GLISORA pieces. Contact us on WhatsApp to arrange.