Client Care
Frequently asked questions
Everything you need to know about ordering, materials and caring for your jewellery.
Ordering
How do I place an order?
Every piece is made to order. Start a WhatsApp conversation with our concierge and we’ll guide you from there.
Can I create a bespoke piece?
Yes. We specialise in bespoke jewellery. Share your inspiration on WhatsApp and our atelier will craft a one-of-a-kind design.
Do you ship worldwide?
We serve clients across the globe with fully insured, tracked delivery. Shipping details are confirmed during your WhatsApp consultation.
Pricing
Why are prices not listed?
As a made-to-order house, each piece is quoted individually based on metal, stones and specification. Message us for a personalised quote.
Materials
What metals and stones do you use?
We work in 18k gold and platinum 950, set with responsibly sourced, certified diamonds and coloured gemstones.
Are your diamonds certified?
Yes — our diamonds are GIA certified, and certification accompanies every applicable piece.
Care
How should I care for my jewellery?
Store pieces separately, avoid contact with cosmetics, and have them professionally cleaned periodically. See our Care Guide for more.
Do you offer repairs?
We offer lifetime servicing and repairs on all GLISORA pieces. Contact us on WhatsApp to arrange.