Privacy Policy

Introduction

GLISORA ("we", "us", "our") is committed to protecting the privacy of everyone who visits our website or enquires about our jewellery. This policy describes how we handle personal information in connection with our website and made-to-order services.

Information we collect

We collect information in two ways:

• Information you give us - your name, email address, phone number, delivery address and the contents of any message when you submit an enquiry or order a made-to-order piece.
• Information collected automatically - basic technical data such as your IP address, browser type, device and pages visited, gathered through cookies and similar technologies. We use it to keep the site secure, diagnose server problems and understand how visitors use the site so we can improve it.

How we use your information

We use the information you provide solely to:

• respond to your enquiries and provide quotations;
• design, craft and deliver your made-to-order piece;
• provide after-care, servicing and warranty support;
• comply with our legal and accounting obligations.

Cookies & analytics

We use Google Analytics 4 in cookieless mode to understand visits, page engagement, traffic sources and enquiry actions so we can improve the website. Analytics storage, advertising storage, advertising user data and personalised advertising are disabled, so the Google tag does not read or write Analytics or advertising cookies. Google receives limited cookieless measurements that may include technical information such as browser details, device information, referrer, screen resolution and IP address as part of normal internet communication. We do not send the name, email, phone number or message entered in our forms to Analytics. Google processes this limited Analytics data under its own privacy terms.

Sharing & disclosure

We never sell, rent or trade your personal information. It is seen only by the members of our team who need it to handle your enquiry or order, and shared only with trusted service providers who help us operate (for example, secure hosting or insured delivery partners) or where we are required to disclose it by law or court order. These parties are bound to protect your information.

Consent & withdrawal

By submitting your details through the website or WhatsApp, you consent to us using them as described in this policy. You may withdraw that consent at any time by writing to contact@glisorajewels.com - we will delete your information from our records within a few working days, except where we must retain it to meet legal or accounting obligations.

Data security

We apply appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission is entirely secure, but we work hard to safeguard the data you entrust to us.

Data retention

We retain enquiry and order records only for as long as necessary to provide our service and meet legal obligations, after which they are securely deleted.

Your rights

Depending on your location, you may have the right to:

• access the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your information;
• object to or restrict certain processing.

Third-party links

Our enquiry buttons open WhatsApp, a third-party service with its own privacy policy. We are not responsible for the practices of services we link to.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect information from anyone under the age of 16.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with a revised date above, and takes effect as soon as it is posted.

Contact us

For any question about this policy or your personal information, write to contact@glisorajewels.com or reach out through our contact page.