Privacy Policy

Introduction

GLISORA ("we", "us", "our") is committed to protecting the privacy of everyone who visits our website or enquires about our jewellery. This policy describes how we handle personal information in connection with our website and made-to-order services.

Information we collect

We collect information in two ways:

• Information you give us — your name, email address, phone number and the contents of any message when you submit an enquiry or order a made-to-order piece.
• Information collected automatically — basic technical data such as your IP address, browser type, device and pages visited, gathered through cookies and similar technologies to keep the site secure and improve it.

How we use your information

We use the information you provide solely to:

• respond to your enquiries and provide quotations;
• design, craft and deliver your made-to-order piece;
• provide after-care, servicing and warranty support;
• comply with our legal and accounting obligations.

Cookies & analytics

Our website uses essential cookies to function and may use privacy-respecting analytics to understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect some site features.

Sharing & disclosure

We do not sell or rent your personal information. We share it only with trusted service providers who help us operate (for example, secure hosting or delivery partners), and only where required by law. These parties are bound to protect your information.

Data security

We apply appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission is entirely secure, but we work hard to safeguard the data you entrust to us.

Data retention

We retain enquiry and order records only for as long as necessary to provide our service and meet legal obligations, after which they are securely deleted.

Your rights

Depending on your location, you may have the right to:

• access the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your information;
• object to or restrict certain processing.

Third-party links

Our enquiry buttons open WhatsApp, a third-party service with its own privacy policy. We are not responsible for the practices of services we link to.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect information from anyone under the age of 16.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with a revised date above.

Contact us

For any question about this policy or your personal information, please reach out through our contact page.